The Emergency Medical Evacuation benefit is designed to transport the insured from one provider facility to the nearest adequate facility. Such an evacuation needs to be ordered by the attending medical directors.
The 24/7 Travel Assistance provider linked to your policy is On Call International. On Call Int'l can coordinate medical evacuations worldwide utilizing select ground and air medical transport providers. The necessity for a medical evacuation and the type of medical transport required is based upon several factors including the traveler's presenting complaint, diagnosis (presumptive or definitive), past medical history, diagnostic studies performed, treatment provided, current medical status, the capabilities of the local medical facility and practitioners to provide appropriate diagnostic evaluation and definitive treatment for the traveler, distance to the closest appropriate medical facility, and the terms and conditions of the program. We encourage travelers or their companions to contact our response center as soon as is appropriate/safe to launch a medical case.
The traveler's medical information may be collected via telephone, fax, or email. For each critical traveler and potential Air Ambulance evacuation, our Medical Team contacts the treating physician (or other designated practitioner) by telephone to further discuss the diagnosis, treatment, and current medical status prior to transport. If the traveler is in a remote area with no medical resources, land, sea, or air transportation may need to be arranged for transport to the closest medical facility.
Once the traveler is evaluated, the treating physician is provided with a Medical Report and Fitness to Fly/Travel form for completion to provide On Call International with detailed medical information that helps to determine the travel requirements (such as ground transport via car/taxi/train, ground ambulance, ferry/boat, commercial flight with/without a non-medical or medical escort, or Air Ambulance) to a more comprehensive medical facility and/or to their school campus or back to their primary residence. Medical repatriation can be arranged as soon as the traveler is deemed stable for travel. The mode of transport is dependent upon the traveler's diagnosis, response to treatment, additional treatment needed, location, destination, and medical status at the time of transport. Transport options include ground vehicle, commercial flight (independent travel, with a non-medical or medical escort, or commercial stretcher flight), or air ambulance. Transport services are arranged via select ground and air medical transport providers worldwide. Fit to Fly/Travel recommendations are actively monitored and reviewed daily by the Chief Medical Officer and Medical Director.