Claims Support Center

Since we have a two different types of plans through a few separate names, this page is a directory to lead you to claims guidance based on the policy you are insured with.

Use the links below to direct you towards assistance with filing claims for a:
  1. Trip Protection policy with Safe Travels Journey & Voyager
  2. Travel Medical-only policy with Safe Travels Outbound

 


Trip Protection Claims - Safe Travels Voyager & Journey  plans

Written notice of claim must be given by the claimant (either You or someone acting for You) to the Company or its designated representative within seven (7) days or twenty (20) days (*check your policy certificate) after a covered Loss first begins. Notice should include Your name and the Plan number. You must send the Company, or its designated representative, Proof of Loss within ninety (90) days after a covered Loss occurs. 

Make sure to complete the appropriate claim forms (linked below) and gather supporting documentation to help you to more effectively support your claim.

Supporting Documentation:

    • Medical care: letters and records from the attending physician or facility in the foreign country; receipts for medical care and prescription medications
    • Cancellation & Interruption: letters and records from the attending physician or facility in the USA; reports from the carrier (airline, cruise, tour operator, etc)
    • Delays: reports from the carrier (airline, cruise, tour operator, etc)
    • Baggage & Personal Effects: police reports; reports from airline, airports, trainline, train station, cruise, hotel, etc; receipts for replacement purchases
    • To view a list of the items, info and documents required for Claims related to sickness, including COVID-19 as a sickness to you, a Traveling Companion booked to travel with you, or a Family Member (see definitions in your policy certificate), click here.

Claim Forms Links

Submitting the claim form and supporting documentation

    • Send all relevant claims forms and supporting documentation via email to NWTravClaims@cbpinsure.com and make sure to CC us at support@goWanderwell.com

Helpful Tips

    • Some forms have a section that you can complete to expedite the claims process by marking "Yes" and enter your email address in the appropriate field.
    • Make sure to include your Certificate # for your Safe Travels Journey or Safe Travels Voyager policy. You can find your certificate # on your confirmation email from enrollments@trawickinternational.
    • Once you have confirmation that your claim is being reviewed, you will have access to the Claims Portal.
    • For Claim Status please contact the third-party claims examiner - Co-Ordinated Benefit Plans (CBP/Nationwide Claims) - at 727-725-7522 or check in the Claims Center. Make sure to have your Certificate # and Claim # for reference. They open at 8:30am Eastern Time on weekdays.
    • *Due to a significant increase in claims since Summer 2021, most claims examiners are delayed in correspondence and processing times for each submittal - which is now taking 60+ days. The first response and claim number will likely take 30 days or more.

If you wish to file a claim because your trip was cancelled due to sickness, including COVID-19, be prepared to provide the following:

  • Completed and signed claim form for Trip Cancellation, Trip Interruption, Trip Delay
  • Trip itinerary and invoice with dates of travel and total trip cost.
  • Proof of payment for your trip arrangements. We accept credit card and/or bank statements and/or cancelled checks showing the front and back.
  • Proof of cancellation/refund. A letter or statement from the travel supplier showing the cancellation date, amount forfeited and amount refunded. Please be sure the cancellation notification you submit includes the amount forfeited (nonrefundable amount) and the amount of any refunds issued.
  • A copy of your policy confirmation of coverage (if available).
  • Physician Statement. This is included on the claim form and must be completed in its entirety.
  • Death Certificate and/or obituary (if cancelling due to death).
  • If claim if for sickness of COVID-19...
    • Copy of your COVID-positive lab or technician-certified test which includes the patient’s name, the date of the test and the date of the test results.
    • For quarantine due to exposure to COVID, please provide documentation from your physician or your local health department which verifies the date of your exposure to coronavirus/COVID-19 and the dates you were unable to travel because you were required to quarantine.
  • Other documentation which demonstrates that your trip was cancelled due to a covered peril under the Trip Cancellation coverage.
  • Airline Agreement. (Download the Airline Agreement Form Here
    • In the event of death or illness the airline will often refund a non-refundable ticket.
    • If a refund is not available, most airline tickets can be used up to one year from the original date of issue with a change fee. By claiming your tickets with us, you agree that you have not used or exchanged these tickets and will not use this credit in the future.
  • If claim if for sickness of COVID-19...
    • Copy of your COVID-positive lab or technician-certified test which includes the patient’s name, the date of the test and the date of the test results.
    • For quarantine due to exposure to COVID, please provide documentation from your physician or your local health department which verifies the date of your exposure to coronavirus/COVID-19 and the dates you were unable to travel because you were required to quarantine.
    • If you wish to file a claim because, while on your trip, you were required to quarantine due to COVID illness or exposure, please provide the following:
      • Completed and signed Trip Delay claim form (Download Here).
      • Complete original trip itinerary (including flights) with dates of travel and total trip cost.
      • Proof of payment for your original trip arrangements. We accept credit card and/or bank statements and/or cancelled checks showing the front and back.
      • New/Revised Flight Itinerary with departing and arrival times (to document the date you returned from your trip), charges and proof of payment.
      • Receipts for the additional expenses incurred during your delay (hotel, meals, etc.).
      • Copy of your COVID positive test which includes the patient’s name, the date of the test and the date of the test results.
      • Copy of quarantine order issued by local authorities at your destination.
      • A copy of your policy confirmation of coverage (if available).
*NOTE: COVID tests taken for the purpose of travel are not a covered expense.

All claims are reviewed based upon the claim documents received and the policy provisions, limitations and exclusions. Please review your Confirmation of Coverage and the policy for the full details about your coverage.

If you received this message in your spam or junk folder, be sure to mark this message as not spam or junk to ensure you receive further communications from us in your inbox.

You may submit your claim by email to NWTravClaims@cbpinsure.com or you may mail the documents to the address below.

 


Post-Departure style plans ("travel medical") Claims - Safe Travels Outbound

Generally you (the insured or someone acting for the insured) has "twenty (20) days after a covered Loss first begins" to submit the claim. Make sure to complete the appropriate claim forms (linked below) and gather supporting documentation to help you to more effectively support your claim. Click here and complete the two-field form on the initial page to proceed OR use the Submittal instructions below.

Supporting Documentation:

    • Medical care: letters and records from the attending physician or facility in the foreign country; receipts for medical care and prescription medications
    • Cancellation & Interruption: letters and records from the attending physician or facility in the USA; reports from the carrier (airline, cruise, tour operator, etc)
    • Delays: reports from the carrier (airline, cruise, tour operator, etc)
    • Baggage & Personal Effects: police reports; reports from airline, airports, trainline, train station, cruise, hotel, etc; receipts for replacement purchases

Claim Forms Links

  •  

Submitting the claim form and supporting documentation

    • Send all relevant claims forms and supporting documentation via email to NWTravClaims@cbpinsure.com and make sure to CC us at support@goWanderwell.com
    • Include a line in the email that states, "I authorize our agents at Wanderwell to be involved in and advocate for us throughout our claims process. Please include support@goWanderwell.com in all responses to my claim. Please share an update with all of us so we know what further documentation or correspondence may be needed for you to process our claim and remit settlement."

Helpful Tips

    • Some forms have a section that you can complete to expedite the claims process by marking "Yes" and enter your email address in the appropriate field.
    • Make sure to include your Certificate # for your Safe Travels Journey or Safe Travels Voyager policy. You can find your certificate # on your confirmation email from enrollments@trawickinternational.com.
    • Once you have confirmation that your claim is being reviewed, you will have access to the Claims Portal.
    • For Claim Status please contact 727-725-7522 or check in the Claims Center. Make sure to have your Certificate # and Claim # for reference.

 

 
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