Wanderwell Voyage - trip protection plan FAQ

The Wanderwell Voyage is designed for those who are looking for modern, comprehensive coverage to protect your trip.

The Wanderwell Voyage plan is designed for those who are looking for modern, comprehensive coverage to protect your trip. It has more covered reasons for cancellation & interruption, is considered Primary coverage for Emergency Medical expenses, has $1,000,000 of Emergency Evacuation Coverage, and has the Trip Delay benefit of $3,000 that covers accommodations and lodging due to quarantine.

Wanderwell Voyage Highlights (link to brochure) (link to the policy certificate)

  • Comprehensive Coverage
  • Valid for US Residents and US Citizens
  • Trip Cancellation = Up to 100% of Trip Cost Insured
  • Trip Interruption = Up to 150% of Trip Cost Insured
  • Up to $250,000 in Emergency Medical Coverage (*Primary)
  • $1,000,000 of Emergency Evacuation Coverage
  • 24/7 Travel Assistance with On Call International
  • For trip cost from $0 up to $100,000 per person
  • Coverage for Pre-Existing Medical Conditions included when policy is purchased within 21 days of the Initial Trip Deposit Date and prior to Final Pre-Departure Trip Payment
  • COVID-19 treated the same as any other sickness for a sickness-related loss. 
  • Baggage Coverage $2,500 | Per Article Limit $300 | Combined Article (see list) $500
  • Baggage Delay $600 (8 hours or more)
  • Trip Delay benefit includes minimum coverage of $3,000 (up to $250 per day) - for potential accommodations/lodging expenses (with an upgrade option)
  • Optional Cancel for Any Reason (CFAR) provides reimbursement for 75% of the prepaid, non-refundable, forfeited payments you paid for your trip if you cancel your trip for any reason not otherwise covered by this policy.
    • *Must be purchased with initial policy and within 21 days of the initial trip deposit date, and the full, nonrefundable trip cost is insured. 
    • *Cancel for Any Reason upgrade is not available to residents of NY or WA
    • *click here to learn more about the CFAR upgrade requirements

The Wanderwell Voyage plan is Underwritten by Nationwide Mutual Insurance Company and Administered by Trawick International

Click on the accordion tabs below to answer Frequently Asked Questions.


 

I'm experiencing a travel emergency. What can I do?

If you are having a medical emergency and/or you are a victim of a crime, first contact the local  authorities/emergency services.

If you have active coverage purchased through Wanderwell and are currently abroad and seeking emergency travel assistance, please contact the 24/7 Emergency Travel Assistance Services provider - On Call International - at one of the following numbers.

  • TOLL-FREE (within the USA & Canada): 855-464-8974
  • COLLECT (outside of the USA & Canada): 603-328-1361

This info can also be found on your plan ID card, which is linked in your plan purchase confirmation email. See below for an example.

This is a sample document.

RetrieveIDCardId.jpg

 

 

Why should I buy travel protection coverage like the Wanderwell Voyage plan?

One thing that's certain is the unpredictability of travel for you or even a non-traveling family member. Travel can have inherent risks. From sickness to hurricane evacuations, or injury while traveling, our coverage protects you - and your trip investment - even before you leave.

Trip Cancellation: Travel coverage like this is designed to reimburse for lost trip costs should you be forced to cancel your trip due to covered reasons listed in the policy certificate that are unforeseen. (ie unforeseen sickness, injury, or death to the insured, a traveling companion, or a family member not traveling; unforecasted inclement weather and natural disasters, and much more) Help Center article on the Trip Cancellation benefit

Trip Interruption: Travel coverage like this is designed to reimburse for lost trip costs should you be forced to interrupt your trip after your departure from home or if you join your trip late due to covered reasons listed in the policy certificate that are unforeseen. (ie unforeseen sickness, injury, or death to the insured, a traveling companion, or a family member not traveling; unforecasted inclement weather and natural disasters, and much more) 

Trip Delay: Travel insurance also can reimburse you for losses caused by a covered travel delay.

Emergency Medical Expenses: Travel coverage like this is designed to reimburse you, or even pay  the provider directly, for eligible medical expenses in the case of a covered medical or dental emergency.

Baggage & Personal Effects: If your baggage and personal effects are lost, stolen, or damaged during covered trip, plan benefits can reimburse you for the loss. Reimburse you for losses caused by a covered baggage delay.

Emergency Evacuation & Repatriation: Travel coverage like this can provide coverage for Emergency Evacuation expenses, and even assistance with arranging the evacuation, if an Accidental Injury or Sickness commencing during the course of the Trip results in Your necessary Emergency Evacuation.

Other Benefits: Travel coverage like this can provide reimbursement for missed connection fees, Airline Ticket Exchange Fee, Repatriation of Remains, Accidental Death & Dismemberment, protect you from paying for rental car damage or loss, and much more. 

The travel retailer/planner who is organizing your experience may encourage you to purchase and maintain a qualified travel insurance policy for the duration of your trip.

Given recent epidemics, natural disasters, and security threats in countries all around the globe - coupled with common medical issues - travelers have plenty of reasons to make sure their health and safety are fully insured prior to trip departure. 

[Help Center articles on the following benefits: Trip Cancellation, Trip Interruption, Trip Delay]

 

How do I calculate my total nonrefundable trip costs for the travel insurance quote?

Trip Cost per person is a determining factor in the price of the insurance coverage, as well as the amount of trip cancellation and trip interruption coverage. Calculating the accurate insurable trip cost can seem confusing, but it doesn't have to be.

Nonrefundable costs include prepaid trip payments/deposits that would be made prior to trip departure, and would be lost if you had to cancel the trip for a covered reason.

Some examples can include:

  • airline ticket costs
  • nonrefundable hotel costs
  • vacation rental costs
  • campground fees
  • rental car fees
  • tickets for tours or events
  • more

You can include payments that have already been made, as well as payments yet to be made.

*Be sure to consult your travel suppliers to determine which costs are non-refundable for your particular trip, as cancellation policies vary.

Read more about this in our Help Center article - How do I calculate my total nonrefundable trip costs for the travel insurance quote?

Who is eligible to purchase a Wanderwell Voyage plan?
An Eligible Participant:
  • Home Country is the U.S.
  • Is traveling outside the U.S. or is traveling away from his/her home and is scheduled to spend at least 24 hours away from his/her home
  • For children under age 6, must be enrolled with a parent
  • Initial purchase must be made in the USA prior to departing on trip.

*Travelers in the same group and living in the same state, and with the same travel dates, can purchase a travel protection plan together.

*Travelers in the same group, but living in different states, &/or travelers with differing travel dates, must and should purchase separate policies.

 

Who is covered by my travel protection plan?

Your travel protection plan and post-departure only style plan covers only people who are named insured in your plan documents - plan purchase confirmation, certificates, ID cards, Visa letters (named in the plan). Family members and/or travel companions are not covered unless they are named in your plan documents. 

Can Wanderwell assist me in filing a claim?
Click here to access our Claims Support Center page for helpful instructions and resources.

Note that Wanderwell is not the claims administrator, so we cannot audit or make a judgment on your claim. However, we can help to set proper expectations of coverage, as well as assist you with filing a claim. 
What is a pre-existing medical condition?
As the definition of pre-existing medical condition can vary based on the state the plan is filed in, please refer to your policy certificate or the sample policy certificate for the plan for the specific definition.

The generic definition in most of the filed plans that we represent is...

Pre-Existing Condition means an illness, disease, or other condition during the ninety (90) day period immediately prior to the Effective Date of Your Policy for which You, Your Traveling Companion, or a Family Member booked to travel with You:

  1. exhibited symptoms that would have caused a typical person to seek care or treatment; or
  2. received or received a recommendation for a test, examination, or medical treatment; or
  3. took or received a prescription for drugs or medicine.

*Item (3) of this definition does not apply to a condition that is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the ninety (90) day period before the Effective Date of Your Policy.

*Refer to the policy certificate linked in your purchase email confirmation or in the sample certificate linked in the quote results page.

Read more about this in our Help Center article - Are Pre-Existing Conditions Covered in the Travel Insurance Plans from Wanderwell?

 

Can I still purchase travel protection if I have a pre-existing medical condition?

Yes. Depending on the plan you purchase, the date you made your initial trip payment of any kind for this trip, and the date you made/make the final major pre-departure payment for this trip, you may or may not have missed some of the time-sensitive benefits - one of which is the Pre-Existing Conditions exclusion waiver.

If your plan includes the Pre-Existing Medical Condition Exclusion Waiver, you may be covered for losses due to a pre-existing medical condition if you meet all the following requirements.

The Pre-Existing Conditions Exclusion Waiver is included in the Wanderwell Voyage and Safe Travels Voyager trip protection style plans when the policy is purchased within 21 days of the Initial Trip Deposit Date and prior to Final Pre-Departure Trip Payment.

Read more about this in our Help Center article - Are Pre-Existing Conditions Covered in the Travel Insurance Plans from Wanderwell?

Does the Wanderwell Voyage plan cover pregnancy?

These travel protection plans do not cover losses resulting from normal pregnancy or childbirth. See the policy certificate for specific coverages, limitations, and exclusions.

Although normal pregnancy and childbirth are not listed as covered reasons for Trip Cancellation and Trip Interruption, unforeseen Complications of Pregnancy may be a covered reason for trip cancellation or trip interruption. See the policy certificate or sample policy certificate for lists of conditions considered Complications of Pregnancy.

*Refer to the policy certificate linked in your purchase email confirmation or in the sample certificate linked in the quote results page. Search for the definition for Complications of Pregnancy.

 

Does my health insurance cover me overseas?

Before traveling outside of the USA, we encourage you to inquire with your health insurance provider about whether or not your coverage travels with you. Medicare generally does not offer coverage abroad unless you have the appropriate Medicare supplement (see our blog post about this), and hospitals in other countries may require cash payments up front, for which you can file a claim for reimbursement.

Additionally, your health insurance company might not cover a medical evacuation deemed as medically necessary. Refer to this U.S. Department of State travel resources page for an explanation.

Having a comprehensive travel insurance plan with coverage for medical expenses and emergency medical transportation benefits can be extremely helpful and provide an added sense of peace and security for your trip.

Does the Wanderwell Voyage plan cover COVID-19?

COVID-19 is treated the same as any other sickness for any sickness related losses while you are covered. However, as a pandemic, COVID-19 is considered a "known event". Any trip cancellation or trip interruption claims related to travel restrictions or fear of travel due to COVID-19 will not be payable.

 
Can travel insurance cover Trip Cancellation or Trip Interruption if I don't meet the COVID-19 entry requirements for my destination?
If you fail to meet a destination country’s entry requirements, whether for COVID-19 or any other reason, it is not a covered reason for trip cancellation or trip interruption. The traveler is accountable for trip preparation, including checking international entry requirements prior to booking a trip and departing on a trip.
 
There are many third party resources to refer to prior to booking and departing on a trip. We suggest referring to Sherpa's interactive map to see up-to-date information on the travel requirements and entry restrictions for global destinations - ie COVID-19 testing and vaccination policies, necessary travel documents, quarantine periods, and more.
Does the Wanderwell Voyage plan offer an optional "Cancellation for Any Reason" (CFAR) upgrade?

Cancel for Any Reason (CFAR) upgrade option can be added to the Wanderwell Voyage plan if you meet all of the requirements. Click here to learn more in our Help Center article dedicated to this topic.

When you purchase this added benefit, you can cancel your trip for any reason not otherwise covered. For instance, if you change your mind and decide you no longer want to travel, you are scared to travel, etc.

When adding the Cancellation for Any Reason (CFAR) upgrade option to the Wanderwell Voyage travel insurance plan, If You cancel Your Trip for any reason not otherwise covered by this Policy, the Company will reimburse you for the percentage (up to 75%) of the pre-paid, forfeited, non-refundable Payments or Deposits You paid for Your Trip shown on the Schedule of Benefits provided:

  1. You purchase with the initial policy and within 21 days of the date of the initial trip payment/deposit of any kind for the insured trip (*Day 1 of 21 is the day you make your initial trip payment/deposit of any kind for the insured trip),
  2. You insure all prepaid Trip costs that are subject to cancellation penalties or restrictions,
  3. You insure within fifteen (15) days of the payment for those arrangements, the cost of any subsequent arrangements (or any other arrangements not made through your travel agent) added before your trip.
  4. Cancel Your entire Trip two (2) days or more before your scheduled departure date.

*The Cancellation for Any Reason upgrade option is not available to residents of NY or WA.

*We do not offer the Cancellation for Any Reason upgrade if you are within seven (7) days or less from your departure date.

 

My travel plans have changed (dates of travel, trip costs). How can I change my plan coverage to reflect my updated trip details?

Our Support Team can help you to change your policy to reflect your updated trip details as long as you have not already departed on your trip or filed a claim.

Please email our Support Team at Support@goWanderwell.com and include “Date Change Request” and your Certificate number in the subject line of the email. Please include your plan number on all documents. 

This info can be found in your plan purchase confirmation and on your plan ID card, which is linked in your plan purchase confirmation email. See below for an example.

*Note that if your insured trip cost or travel dates change, you may be required to pay additional plan cost to your travel protection plan - which you can authorize with our Support Team.

*If your trip is extended due to a covered travel delay, trip interruption, medical emergency or another covered reason, you will not be required to request a change to your coverage dates. The plan will extend your coverage effective period until either the date you are able to return home, to your point of origin, or until you arrive at a medical facility for further treatment or care following a medical repatriation or trip interruption.

 

This is a sample document.

RetrieveIDCardId.jpg

How do I cancel the plan I purchased?

For a full refund of your plan cost for a Trip Protection style plan, you must cancel within 10 days of your plan purchase (depending on your state of residence) - day 1 of 10 being the date you made your plan purchase - and must not have filed a claim or departed on your trip. Plan costs are non-refundable after this period. 

Please email our Support Team at Support@goWanderwell.com and include “Cancel My Plan” and your Certificate number in the subject line of the email. Please include your plan number on all documents.

Is the cancellation of the event by the travel supplier/retailer a covered reason to file a claim for trip cancellation on my insurance policy?

In the coverage, there are MANY covered reasons/perils for Trip Cancellation and Trip Interruption. However, if the travel retailer/supplier has canceled the event and your package, it is not listed as a covered reason/peril for a Trip Cancellation or Trip Interruption claim.

If the travel retailer is refunding the payments you made for your package, you would not be able to claim those funds anyway, as they are not forfeited funds.

Please refer to your plan certificate for specific details. The lists of covered reasons for the Trip Cancellation and Trip Interruption can be found in those relevant sections on your plan certificate, which is linked in your plan purchase confirmation.

Many airlines are being very with issuing credits for future travel, and in some cases, refunds. We encourage you to check with your airline.

For my trip, I'm departing from a state other than my Home state (the state I reside in). How do I purchase coverage with this in mind?

You can absolutely select the date you depart for your trip from a state other than your Home state (the state I reside in), but make sure you list your Home state accurately in the "Your Home State" field in our quoting pathway.

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