I have COVID-19 and I need to cancel my trip. I have a policy for this trip. What do I do?

If you purchased a trip protection style plan for your upcoming trip and you are unable to travel because you are ill with COVID-19, here are some items you should know well in order to have a better chance at filing a successful Trip Cancellation claim.

(For more complete info on claims, visit our Claims Support Center page)

  • Have a copy of the COVID-positive lab or technician-certified test which includes the patient’s name, the date of the test and the date of the test results.
  • Have a Physician Statement and advice that you cannot travel due to your illness. A section relating to this is also on the claim form, and must be completed in its entirety.
  • Completed and signed claim form for Trip Cancellation, Trip Interruption, Trip Delay
  • Trip itinerary and invoice with dates of travel and total trip cost.
  • Proof of payment for your trip arrangements. We accept credit card and/or bank statements and/or cancelled checks showing the front and back.
  • Proof of cancellation/refund. A letter or statement from the travel supplier showing the cancellation date, amount forfeited and amount refunded. Please be sure the cancellation notification you submit includes the amount forfeited (nonrefundable amount) and the amount of any refunds issued.
  • A copy of your policy confirmation of coverage (if available).
  • Other documentation which demonstrates that your trip was cancelled due to a covered peril under the Trip Cancellation coverage.
  • Airline Agreement. (Download the Airline Agreement Form Here
    • In the event of death or illness the airline will often refund a non-refundable ticket.
    • If a refund is not available, most airline tickets can be used up to one year from the original date of issue with a change fee. By claiming your tickets with us, you agree that you have not used or exchanged these tickets and will not use this credit in the future.

*NOTE: COVID tests taken for the purpose of travel are not a covered expense.

All claims are reviewed based upon the claim documents received and the policy provisions, limitations and exclusions. Please review your Confirmation of Coverage and the policy for the full details about your coverage. For more complete info on claims, visit our Claims Support Center page.

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