Customer Support Representative
Working in the Customer Support Team, the Customer Support Representative serves a critical role in helping to educate our customers about travel insurance and helping them to navigate through the plans we offer. As the primary contact with our customers, the agent is expected to be professional, knowledgeable, friendly and accurate, with the goal of providing the best service possible to our customers. Wanderwell is an Equal Opportunity Employer.
Major Responsibilities:
- Provide support and sales, setting proper coverage expectations to our customers via incoming chats, emails and calls.
- Ask questions to determine the best plan for each customer’s needs and unique trips.
- Process changes and updates to existing policies.
- Maintain updated knowledge on the industry, products, services and procedures.
- Consistently communicate with the team and management, providing feedback and suggestions for improvement and creation of a positive work culture and customer experience.
- Proactively work to develop new skills and evolve with Wanderwell!
Requirements:
- Possess a current Property & Casualty Producer license in your resident state. Life and Health license and travel addendum is a strong plus.
- Experience in customer service, a desire to help people.
- Superior communication, writing, and conversational skills and the ability to connect with a diverse base of traveling customers.
- Possess strong multi-tasking and problem-solving skills.
- Strong computer and keyboarding skills, and familiarity with Google Workspace.
- Ability to pass a comprehensive background check.
- Ability to effectively assist customers through multiple methods of communication including via telephone, email and live chat.
- Ability to work flexible hours.
Other Desired Skills & Personalities:
- Experience in sales & relationship management
- Leadership
- Creative
- Sense of humor
Benefits:
A competitive compensation package that includes:
- Generous paid time off (PTO): Paid company holidays plus 10 days to be used at your discretion.
- Golden Ticket holiday after 3 consecutive years on the team (Ask about this during your interview.)
- Discretionary company performance bonuses.
- 401(k) Retirement Plan with 3% company match.*
- Health, dental and vision insurance plans are available.*
- Company paid long-term disability and life insurance.*
- Opportunities for advancement in a successful and growing organization.
- Flexible work schedules to achieve a work/life balance.
- Work remotely or join us in the Portland, OR office when it becomes appropriate.
*after a probationary period
Compensation:
- Base salary = $40k-$50k per year - based on experience level and licenses held,
- Bonus based on team performance
- Please submit salary request with resume
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Our Mission Wanderwell is focused on guiding travelers towards modern, comprehensive, yet cost-effective plans - giving you peace of mind on your adventures. Wanderwell is committed to environmental conservation and sustainable, regenerative business and travel practices. These values are highlighted in our active participation and engagement as a Certified B Corp, 1% for the Planet business member, and Transformational Travel Council ALLY. Wanderwell is committed to environmental conservation and sustainable, regenerative business and travel practices. These values are highlighted in our active participation and engagement as a Certified B Corp, 1% for the Planet business member, and Transformational Travel Council ALLY. At least one percent of revenue from your purchase will be given to nonprofits in the 1% for the Planet member network and the Planet Impact Fund, and to other nonprofits that promote sustainable travel - maximizing our social impact and environmental stewardship. |
We look for team members who are values-aligned and eager to make measurable impact by advocating for all of our stakeholders in travel and insurance. With Wanderwell...you're good
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